Spinland Privacy Policy

At Spinland, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access and use our services at spinland.com. We encourage you to read this document carefully so you understand your rights and how our Spinland online casino handles your data. By using our platform, you agree to the practices described below.

1. Who We Are

At Spinland Casino, we operate under the name Spinland and are owned and managed by White Hat Gaming Limited, a company incorporated in Malta (registration number C73232), with registered offices at 85 St John Street, Valletta VLT1165, Malta. We hold a licence issued by the UK Gambling Commission (account number 52894) for players in Great Britain, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. We act as the data controller responsible for your personal information in connection with your use of Spinland.

2. Information We Collect

When you register, use, or interact with our Spinland casino online platform, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username, password, and account preferences
• Identity verification documents (e.g. passport, driving licence)

2.2 Financial Data

• Payment method details (Visa, Mastercard, PayPal, Skrill, Neteller, and others)
• Transaction history, including deposits and withdrawals
• Affordability assessment information where required by our licensing obligations

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and click patterns
• Game activity, betting behaviour, and preferences
• Login times and geolocation data

2.4 Communications Data

• Messages exchanged with our 24/7 live chat support team
• Emails and contact form submissions
• Records of any complaints or queries you raise with us

3. How We Use Your Information

Our Spinland platform uses your data for the following purposes, each of which is grounded in a lawful legal basis:

• Account management: We use your registration data to create and maintain your player account, including your Spinland casino login credentials.
• Regulatory compliance: We are legally required to verify your identity, conduct affordability checks, and prevent underage gambling under our UKGC and MGA licences.
• Processing transactions: We use your financial data to handle your Spinland deposit requests and process withdrawals securely.
• Fraud prevention and security: We analyse usage patterns to detect suspicious activity and protect the integrity of our platform.
• Personalisation and promotions: We may use your data to present relevant Spinland bonus offers, including our welcome bonus, Bonus Wheel, and Drops & Wins promotions, where you have consented to marketing.
• Loyalty and VIP programme: We track your activity to calculate and apply Loyalty Points under our rewards scheme.
• Responsible gambling: We monitor your gaming behaviour to identify signs of problem gambling and apply appropriate safeguards.
• Service improvement: We use aggregated technical data to improve the functionality of our Spinland casino mobile experience and desktop platform.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to ensure a smooth and personalised experience. Our Spinland Casino platform uses the following types of cookies:

• Essential cookies: Required for the site to function correctly, including maintaining your session and Spinland login state.
• Analytical cookies: Help us understand how visitors interact with our platform, so we can make improvements.
• Marketing cookies: Used to deliver relevant Spinland promotions and targeted content, subject to your consent.
• Preference cookies: Remember your language, currency, and display settings.

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings or our cookie management tool. Disabling certain cookies may affect the functionality of our Spinland casino app and web interface.

5. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary and lawful:

• Regulatory authorities: The UK Gambling Commission, Malta Gaming Authority, and other competent bodies as required by law.
• Identity verification providers: To carry out KYC (Know Your Customer) checks in compliance with anti-money laundering regulations.
• Payment processors: Including Visa, Mastercard, PayPal, Skrill, Neteller, Trustly, MuchBetter, and others used in connection with your Spinland deposit and withdrawal transactions.
• Technology and software partners: Including game providers such as NetEnt, Pragmatic Play, Microgaming, Play'n GO, Red Tiger, Blueprint, Evolution, and others who power our 1,500+ game library.
• Marketing partners: Only where you have given explicit consent to receive Spinland casino bonus communications and promotional materials.
• White Hat Gaming group companies: For administrative, technical, and compliance purposes within our corporate group.

6. International Data Transfers

Our Spinland UK operations are subject to UK GDPR, while players in other eligible markets are protected under EU GDPR as implemented in Malta. Where we transfer your personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with our obligations under gambling and anti-money laundering legislation. Financial records may be retained for longer periods where legally required. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restriction: You may ask us to restrict how we process your data.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact our support team via the contact form on our website or through our 24/7 live chat. We will respond within 30 days of receiving your request. If you are a Spinland UK player and are dissatisfied with our handling of your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Security of Your Data

We take the security of your personal information seriously. Our Spinland casino online platform uses industry-standard encryption, secure server infrastructure, and strict access controls to protect your data from unauthorised access, loss, or misuse. Our staff receive regular training on data protection obligations, and we conduct periodic security assessments to maintain the highest standards of protection.

10. Third-Party Links

Our website may contain links to third-party sites, including those of game providers or payment partners. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies independently before sharing any personal information.

11. Children and Minors

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age. If we discover that a minor has provided us with personal data, we will delete that information immediately and close the associated account.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or through a prominent notice on the Spinland website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please do not hesitate to get in touch with us. You can reach our team at any time via:

• Live chat: Available 24/7 directly on our Spinland website
• Contact form: Accessible through the Support section at spinland.com
• Postal address: White Hat Gaming Limited, 85 St John Street, Valletta VLT1165, Malta

We are here to help and will always strive to address your concerns promptly and transparently.